FAQs

FAQs

What is Virtual Reality?

Virtual Reality, or VR, is a new form of video entertainment. Up till now, we’ve always looked at games and movies on a flat screen. Virtual reality allows the player to actually enter the world and be fully immersed in it. You are no longer watching a game, you are inside it. The only way to truly understand VR is to experience it at Escape Virtuality!

This is my first time at Escape Virtuality. What should I expect?

You can expect to be transported into a completely different world! A combination of immersive Escape Room experiences and mind-boggling VR experiences. 

What is the cost of each game?

Guests have several choices! You can choose from a one-hour experience, a two-hour pass, or a one-day unlimited pass that also includes escape room access. Our one-hour passes are only $39 and Escape Rooms start at $39 per person. Guests can also enjoy our virtual reality games starting at only $10. 

What payment types are accepted?

We accept Visa, MasterCard, American Express, and Discover for online bookings and accept cash in store. To prevent fraud, we verify all online bookings. Please present the credit card used for booking along with a valid ID at the time of your visit. 

Is there an age, weight or height requirement?

Escape Virtuality has no age limit or height limit, but if you can’t reach the pedal then it is not for you.

Weight capacity for all machines is 250lbs.

What do I have to wear to play?

Dress fashionably for comfort. These experiences are interactive. Whether you’re going down a virtual roller-coaster, trying to trap ghosts or working up a sweat climbing the augmented reality wall, you’ll be moving around a lot, so you might as well be comfy.

How do I book a session?

You can book a session online through our website https://escapevirtuality.com/ or call 212.300.1075. For questions relating to third-party ticket sales please contact the respected party. 

What are the hours of operation?

Monday – Thursday: 4 PM – 10 PM.
Friday: 3 PM – 11 PM
Saturday: 12 PM – 11 PM
Sunday: 12 PM – 8 PM.

Escape Virtuality is open on all holidays except Thanksgiving and Christmas.
We also offer special event bookings. Plan your next event today! 

I’m not a gamer, should I still try it?

Definitely! Not only are there many different games, there are also many different experiences. There are games and experiences for users of all interests. Each game and experience are interactive in a different way. Whether you’re into racing, roller coasters, or skiing we’ve got you covered. Our KatWalk is known for sweating people. So be ready for a work out. 

What type of technology is being used?

At Escape Virtuality we have the latest state-of-the-art technology for VR as well as for our Escape Room! Ranging from the HTC Vive to the Xtrematic, to the Kat Walk, to a Motion Simulated Subway Train Escape experience. Our sole focus is to provide a unique experience to our customers.

Is special assistance available?

Escape Virtuality is a place where we welcome all our guests who have any kind of disability, with an ADA approved elevator. Our spaces are wide enough for wheelchairs as well. For any further information please call 212.300.1075

Can I wear my prescription glasses/contacts while playing VR?

Yes, you can. Each headset piece is adjustable so that it allows a comfortable and secure fit for all users with or without glasses.

Are the Virtual Reality headsets cleaned between use?

All our headsets are thoroughly cleaned with antibacterial sanitizing wipes after each play session is done. Sanitary face masks are also available upon request.

How many people can play at a time?

The VR games we offer range from single-player to multiplayer experiences. Our Escape Room can accommodate bigger bunches of people looking for a singular experience.

Do you serve food and drinks?

We offer a selection of non-alcoholic drinks and soft drinks. Also, for any special events being held in Escape Virtuality we offer catering and we also give our customers the option of bringing their own food/beer.

Can I schedule a school field trip, birthday party, or corporate retreat?

Whether you want to throw a corporate bash, launch event, unforgettable birthday party, a high school reunion, a school field trip or anything in-between Escape Virtuality is happy to accommodate you and your guests. You can select between our packages given on the Events page or for a personalized package contact us at 212.300.1075.

How many Escape Room does Escape Virtuality have?

We have three immersive motion-simulated Escape Rooms including Runaway Train, Ghost Collector, and Mission: Galaxy Rescue. We also have multiple VR Escape Games such as Goblin’s Quest: The Uprising, Ward 9: The Experiment, Geist Manor: Playtime, Subject X: Abduction, and Lost Legends: The Pharaoh’s Tomb.

What is the difference between an Escape Room and a Virtual Reality Escape Game?

Escape Virtuality offers both experiences. The difference is that VR escape games such as our Goblin’s Quest: The Uprising, require the participants to put on the HTC Vive Headset and the MSI VR One to delve into the virtual world. Whereas our Immersive escape rooms (the Runaway Subway Train, Ghost Collector and Mission: Galaxy Quest) don’t require any such equipment and are played in a real environment.

How do I get out of an Escape room?

The objective of an Escape room game is to get out before the clock runs out, but finding an escape isn’t always easy. Many groups get close but come up a little short of escaping. You can escape the room one of two ways:

  • Solve the Clues – Use your wits, critical thinking and communication skills to work with the other players and solve the clues.
  • Ask to Leave – You can ask to leave at any time. Also, Escape Virtuality meets the stringent NYC and FDNY Codes including flame proofing.
What ages can play a live room escape game?

Escape rooms are for all ages. However, younger players may require assistance.

When do I need to arrive to play an Escape Room game?

We recommend arriving at least 15 minutes before the start of your session. You can also save time by filling out the consent form online. Please be aware that all of our bookings are guaranteed and late arrivals will lead to a reduction of time for your event.

How do I reschedule a game?

Games can be rescheduled until one day before your reservation and no later. You will be charged a $10 fee per person for rescheduling on the day of your booking. To reschedule call 212.300.1075 

Are cell phones permitted inside Escape Room?

You are permitted to carry your devices with you, but the usage of electronic devices or any outside tools are strictly prohibited and you will immediately be removed from the show if you attempt to use them.

Will I be playing with other participants inside an Escape Room?

In line with our COVID guidelines, we are currently only allowing private groups for all our Escape Rooms. 

How can I work at Escape Virtuality?

At Escape Virtuality we’re always looking to hire new talent. You can submit your job application through the ‘careers’ section of our website https://escapevirtuality.com/careers/ and for any specific information you can call us at 212.300.1075

Will I be refunded if I can’t solve the Escape Puzzle?

We assist groups in trying to solve the Escape puzzles anytime they get stuck, but we don’t offer refunds if you are unable to solve it.

How many people can be accommodated at one time in Escape Virtuality?

Approximately 50-55 people can participate in our activities at one time.

Where is Escape Virtuality located?

Escape Virtuality is located between 6th & 7th Avenue in Manhattan, New York. 130 W 29th St, New York, NY 10001

What Subway stop do I need to get off to get to Escape Virtuality?

There are multiple stops that can be taken but Penn Station would be the closest one to our facility.

Can I play the Virtual Reality/Escape Room games if I’m pregnant?

We wouldn’t recommend most of the activities for women who are pregnant, as they involve a whole lot of physical exercise.